KisanioKisanio app is an integrated agri-tech ecosystem and multi-vendor marketplace designed to digitize the rural supply chain. It acts as a unified digital hub that connects farmers directly with verified vendors for essential inputs like seeds and fertilizers. By incorporating advanced technology—such as drone services and modern machinery—alongside expert advisory and hyper-local logistics, Kisanio streamlines agricultural operations to increase productivity and reduce costs at the grassroots level.https://www.kisanio.com/s/69d729c5ab1f62d44d30b690/6a1a64ec22130975049e6df5/kisanio-logo_kisanio-480x480.png
B1104, VASAVI METROPOLIS, PHASE2, BHAGAYATH,500039HYDERABADIN
Kisanio
B1104, VASAVI METROPOLIS, PHASE2, BHAGAYATH,HYDERABAD, IN
+917095602964https://www.kisanio.com/s/69d729c5ab1f62d44d30b690/6a1a64ec22130975049e6df5/kisanio-logo_kisanio-480x480.png"[email protected]

Refund policy

Refund and Cancellation Policy for Kisanio

At Kisanio, we are committed to providing high-quality agricultural products and services. To ensure transparency and trust within our agri-tech ecosystem, we have established the following guidelines regarding refunds and cancellations.

1. Cancellation Policy

  • Order Cancellation: You may cancel your order for physical goods (seeds, fertilizers, tools) before the order has been dispatched by the vendor. Once the status is updated to "Shipped" or "In Transit," the order cannot be canceled.

  • Service Bookings: Cancellations for drone services, machinery rentals, or expert consultations must be made at least 24 hours before the scheduled appointment for a full refund.

2. Eligibility for Refunds

Refunds are processed under the following specific conditions:

  • Damaged or Defective Items: If you receive a product that is physically damaged or functionally defective.

  • Incorrect Orders: If the delivered product does not match the specifications or brand ordered on the app.

  • Non-Delivery: If the order fails to reach your location within the maximum promised delivery timeline due to vendor or logistics errors.

3. Non-Refundable Items

Due to the nature of certain agricultural goods, refunds are not applicable to:

  • Opened or used packets of seeds, pesticides, or fertilizers.

  • Perishable items (e.g., live plants) once they have been accepted at delivery.

  • Services that have already been fully rendered (e.g., a completed soil test or drone spray).

4. Return & Refund Process

  1. Raise a Request: Use the "Support" or "Return" section of the Kisanio app within 48 hours of delivery.

  2. Verification: Our team or the vendor may require photographic evidence of the damage or incorrect item.

  3. Pickup: Once approved, we will arrange a pickup of the item in its original packaging.

  4. Credit: Refunds will be credited to your original payment method (Bank Account, UPI, or Wallet) within 5–7 business days after the item is received and verified by the vendor.

5. Dispute Resolution

As a multi-vendor marketplace, Kisanio facilitates communication between the buyer and the seller. In the event of a disagreement, Kisanio reserves the right to make the final decision based on the evidence provided by both parties.

Note: We recommend that farmers inspect all goods at the time of delivery before signing the acknowledgment receipt.