KisanioKisanio app is an integrated agri-tech ecosystem and multi-vendor marketplace designed to digitize the rural supply chain. It acts as a unified digital hub that connects farmers directly with verified vendors for essential inputs like seeds and fertilizers. By incorporating advanced technology—such as drone services and modern machinery—alongside expert advisory and hyper-local logistics, Kisanio streamlines agricultural operations to increase productivity and reduce costs at the grassroots level.https://www.kisanio.com/s/69d729c5ab1f62d44d30b690/6a1a64ec22130975049e6df5/kisanio-logo_kisanio-480x480.png
B1104, VASAVI METROPOLIS, PHASE2, BHAGAYATH,500039HYDERABADIN
Kisanio
B1104, VASAVI METROPOLIS, PHASE2, BHAGAYATH,HYDERABAD, IN
+917095602964https://www.kisanio.com/s/69d729c5ab1f62d44d30b690/6a1a64ec22130975049e6df5/kisanio-logo_kisanio-480x480.png"[email protected]

Vendor FAQs

Vendor FAQs — Everything You Want to Know About Selling on Kisanio

📋 A. Registration & Eligibility

Q1. How much does it cost to register as a vendor on Kisanio?

A: Registration on Kisanio is completely FREE. There is no joining fee, annual fee, or subscription fee to list your products. You only pay a commission when you make a sale. Optional paid subscription plans are available for vendors who want premium features like priority listing and featured placement.

Q2. Can I register without a GST number?

A: GST registration is mandatory for vendors with an annual turnover above ₹40 lakhs. For vendors below this threshold, [Aadhaar Redacted] and PAN are sufficient for initial registration. However, we strongly recommend getting GST registered as it builds buyer trust and allows you to sell to B2B clients.

Q3. Can FPOs and Farmer Producer Companies register as vendors?

A: Yes! FPOs, Farmer Producer Companies (FPCs), Self-Help Groups (SHGs), and cooperative societies are highly welcome on Kisanio. We offer special onboarding support and lower commission rates for FPOs. Contact our vendor team for FPO-specific onboarding.

📦 B. Product Listing & Catalog

Q4. How many products can I upload at once?

A: You can upload up to 500 products at once using our bulk CSV/Excel upload feature. For single product additions, use the manual 'Add Product' form in your seller dashboard. There is no limit on total products listed.

Q5. Can I list products without a product photo?

A: No. A minimum of 1 product photo is mandatory for every listing. Products without photos are not approved and will not appear on the Kisanio storefront. Good photos significantly increase your sales — we recommend at least 3 photos (front, back, label). Product photos should be clear, well-lit, and show the actual product.

Q6. How long does product approval take?

A: Products are typically reviewed and approved within 30 minutes to 4 hours during working hours (9 AM–6 PM). Products submitted after 6 PM will be reviewed the next morning. Sensitive products (pesticides, veterinary medicines) may take up to 24 hours for license verification.

Q7. Can I list expired or duplicate/lookalike products?

A: Absolutely NOT. Listing expired, counterfeit, or duplicate agri products is a serious violation of Kisanio's vendor policy and Indian agricultural laws. Such listings will be immediately removed, and the vendor account will be permanently suspended without appeal. All products must have a valid manufacturing date, expiry date, and license/certification.

🛒 C. Orders & Fulfillment

Q8. How will I know when I receive an order?

A: You will receive an instant WhatsApp message, SMS, and email notification as soon as an order is placed. Additionally, your Seller Dashboard shows all new, pending, and completed orders in real time. We recommend enabling WhatsApp notifications for the fastest response.

Q9. What is the maximum time allowed to dispatch an order?

A: Standard orders must be dispatched within 48 hours of order placement. Express delivery orders (Hyderabad metro) must be dispatched within 12 hours. Failure to dispatch on time will result in automatic order cancellation, a 1% penalty on the order value, and a negative impact on your vendor rating.

Q10. Can I reject or cancel an order?

A: You can reject an order only if the product is genuinely out of stock (not visible in your dashboard) or if you have a verifiable delivery issue. Repeated order rejections (more than 3 in 30 days) will trigger a vendor account review. Always keep your stock counts updated to avoid this situation.

💰 D. Payments & Settlements

Q11. When will I receive my payment?

A: Payments are settled every 7 business days for all delivered and confirmed orders. The settlement includes all orders delivered in the previous week, minus Kisanio's commission. You will receive a payment settlement report on WhatsApp and email every settlement cycle.

Q12. My settlement amount looks incorrect — what should I do?

A: First, download your settlement report from Seller Dashboard → Payments → Settlement Reports and compare order-wise amounts. If you find a discrepancy, raise a payment dispute ticket within 7 days of settlement by emailing [email protected] with your vendor ID, settlement date, and the specific order numbers in question. We resolve payment disputes within 3 working days.

Q13. How do I issue GST invoices to buyers?

A: Kisanio's seller dashboard automatically generates GST-compliant invoices for every order. You just need to ensure your GST number and business details are correctly entered in your vendor profile. The buyer receives the invoice automatically after delivery confirmation. You can also download all invoices for your records from the dashboard.

🚚 E. Shipping & Logistics

Q14. Can I use my own courier/delivery service?

A: Yes, in some cases. For Hyderabad metro and nearby areas, you can use your own delivery executive or local courier — but you must update the tracking information in the seller dashboard within 12 hours of shipping. For orders outside your immediate area, we recommend using Kisanio's integrated logistics (Shiprocket/Delhivery) for automatic tracking and buyer communication.

Q15. Do you arrange Shiprocket pickup from my location?

A: Yes. Once you accept an order and generate the shipping label in your seller dashboard, Shiprocket will schedule a pickup from your registered business address — usually within 12–24 hours. You can also schedule a pickup manually from the Shiprocket integration in your dashboard. Ensure your products are packed and ready before the pickup window.

🆘 F. Support & Account

Q16. My vendor account has been suspended — what do I do?

A: Account suspensions happen due to: repeated order cancellations, listing policy violations, customer complaints, or expired documents. You will receive an email with the specific reason. To appeal, email [email protected] with your vendor ID and a written response addressing the issue. Appeals are reviewed within 5 working days.

Q17. Can I change my store name after registration?

A: Yes, you can update your store name once within the first 30 days of registration. After that, store name changes require Kisanio team approval and must be consistent with your registered business name. To request a name change, email [email protected] with your vendor ID and the reason for the change.

Q18. Is vendor support available in Telugu?

A: Yes! Our entire vendor support team is Telugu-speaking. All vendor onboarding, product listing help, order issue resolution, and payment queries can be handled in Telugu — via WhatsApp, phone, or email. We believe vendor support in your own language makes everything simpler.

📞 Vendor Support Contact

— Kisanio Vendor Success Team